Return & Exchange Policy

All Sales Are Final

Due to the hygienic nature of hair products, all sales are final. We do not accept returns or exchanges on opened hair bundles, wigs, closures, or frontals.

Exceptions — We Accept Returns or Exchanges If:

• Your item arrived damaged or defective
• The wrong item was sent to you
• The item is unused, in its original packaging, and reported within 3 days of delivery

How to Start a Claim

Contact us within 3 days of receiving your order. Please include your order number and photos of the issue so we can resolve it quickly.

Hair Care Products

Unopened hair care products (Growth Oil, Edge Control, Heat Protectant) may be returned within 14 days of delivery for store credit.

Custom Wigs

All custom wig orders are final sale and non-refundable due to the personalized nature of the service.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.